This is the frequently Asked Questions section. Please feel free to contact us if you have a question where the answer is not listed here.

Q. How do I know which product to choose for me?
A. There are many different products to choose from. It is important though to firstly identify what your needs are, for example: Is it for just watching the TV at home? Is it for conversation and communication while out and about? Or is for meetings? Do you wear a hearing aid? If you don’t then you need to choose a product with a headset. Do you need something portable or something more permanent? Look at the product information on each page and choose the product that would best suit you. If you can’t decide, call our sales office, they can help you.

Q. What is a Loop Pad?
A. The Loop Pad is another variation on the Loop wire; it only covers the area directly around the pad. Making it ideal for small areas such as reception desks, one to one meetings or interviews. Or at home, if individuals prefer not to Loop their entire room, the Loop Pad can be placed under a chair or behind a cushion where the ‘t’ coil will pick up the amplified sound. This is also a good solution for installing two Loops next door to one another; because the magnetic areas are only small there is no interference or overlap with other Loop systems.

Q. What is a neckloop?
A. A Neckloop works in the same way as a room loop system only on a much smaller scale. Because it is worn around the neck, the magnetic field created is only small and therefore creates your own personal loop which when used with the MiniTech+ becomes a portable Loop and can be used for listening conversation.

Q. Can I use a neckloop without a hearing aid?
A. No, the neckloop works in conjunction with the aid being switched onto the ‘t' position, the sound is then picked up through the neckloop.

Q. Can I use a different kind of Headset with the MiniTech+?
A. Yes, we also provide a behind the head headset for the MiniTech+, which rests over the ears and around the back of the head, and is lightweight and discreet.

Q. Can I use re-chargeable dry-cell / batteries with MiniTech?
A. Yes, you can use re-chargeable dry-cell / batteries. This will also be beneficial if the unit is being used constantly throughout the whole day. Please contact us to purchase your Echo Battery Charger.

Q. Can the MiniTech be taken out to use in restaurants or other places to hear conversation?
A. Yes, as well as being used for TV, the MiniTech+ is ideal for when you are out and about, at meetings or social activities.

Q. Can the MiniTech be connected directly to the Television?
A. Yes, you will need to purchase a combination lead (code 30060) in order to connect directly to your TV or HiFi, via scart, phono phono or microphone socket.

Q. How do I connect my MegaLoop amplifier to the TV?
A. There are 4 ways;|
a. With the scart plug and phono lead, connect via the scart socket at the back of the TV.
b. With the phono phono lead, connect via the Audio Output on the back of the TV.
c. With the phono phono lead, connect directly to the headphone socket which may be on the front or back of your TV. (In some cases this may cut the TV speakers so other people will not be able to listen to the TV)
d. Using the velcro, place one piece on the speaker at the point of sound, and then part the strips of Velcro and insert the bottom end of the microphone, where the wire is attached, into the Velcro and close leaving the microphone secure next to the speaker.

Q. Can you leave an induction loop on all the time?
A. Yes, as long as it is a well ventilated area.

Q. What size room can I loop with an induction loop?
A. A 38m reel of wire is provided and this will cover a very large lounge / dining area, approx 80sqm.

Q. Can you use an induction Loop without a hearing aid?
A. No, to use an induction loop system anywhere, you will need a hearing aid which has the ‘t’ setting.

Q. Do induction loops interfere with: Hospital equipment, pacemakers, oxygen tanks, computers etc.?
A. There are no known cases, and loop systems are used in lots of places for example in theatres, cinemas, hospital, conference rooms etc...

Q. Am I VAT exempt?
A. If you are deaf or hard of hearing you may be eligible for VAT relief. To qualify for VAT exemption you would need to either be registered as deaf or hard of hearing with your local health authority or GP. If you are in any doubts as to whether you are eligible to receive goods or services exempt from VAT you should consult your local VAT office before signing the declaration. To qualify you will need to sign the VAT form and send it to us with your order.

Q. What if the product is not suitable for me?
A. If you find the product is not suitable you can return the product to us within 14 days and will be entitled to a refund less £10.00 administration fee.